Let's answer those QUESTIONS!

What is pre-pay?

Pre-pay allows you to purchase credit and get $5 off towards your future purchase of picture day. Pre-pay is NOT ordering anything tangible yet. Once photos are LIVE then you can apply that prepay to what you would like to order.

I have several kids in different organizations/ schools and want to place 1 order.

Unfortunately if you have kids in different organizations and schools you have to place each order separately. There's different background options and shipping info pertaining to each organization.

I have several kids in the same organization/ school can I place one order?

YES!

Shipping to my house?!

YES, this is now an option! Cutting out any bent photos or lost photos! You receive a tracking number and if school is on vacation or the sport is over you can still place an order! Your options are UNLIMITED!

I have a stundet in WHS or BGMS Sports how do I get info.

Please fill out the google form which is provided.


When will I receive my digital Download?

Your digital download will be in your account. You can always download it when you are logged into your account.

Can I mixmatch my packet with several photo poses or even buddy pics?

YES!

Can I do make ups/re-takes?

Sports, do not schedule re-take/make up days.

Schools, depend on if they scheduled a make up/re-take day. Contact your school to find out if they scheduled with Jordan Eads Photography.

When do I order my photos?

Orders are now placed AFTER picture day. Now you can choose which outtake you like and create your own packet fully personalized to your liking. Including Cropping etc!


How do I see my photos?

School and Sports Photos

All links are sent to each student email as well as parent emails.


City Sports

The organization has everyones access code. An email will also be sent to each athlete that the parent signed up with online.

How long are my prepay credits good for?

1 year!

What if I don't like the cropping I received?

You have full access online to create your own photo crops! CHECK, CHECK, CHECK before you place that order. Do understand the bigger the crop the less pixels you are receiving. YOU are solely in charge of your crops and making sure your photo is properly inside the frame.

Green Screen Sports Photos

If your school has done green screen as well as non green screen please expect Green Screen to be done and added to your album weeks after the non green screen.

My Picture day is tomorrow and I don't have a packet!

The new tactic is where you now order photos AFTER picture day. Then, this allows you get to create you own packet once you've seen their photo as well as mix-match their packet with several photos!


I can't find my pictures from years ago!

Anything before 2023 has been recycled through. I'm sorry! BUT with MY NEW SYSTEM... Anything from 2024 and on, your pictures will be accessible and ONLINE through your portal!

Thank you for coming!